Privacy Policy

Last updated: May 2026

At McCullough Furniture, we respect your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, store, and protect your information when you visit our website, make an enquiry, place an order, sign up to our newsletter, or contact us.

This website is operated by McCullough Furniture, based in Northern Ireland, United Kingdom.

For any privacy-related questions, please contact:

McCullough Furniture
Email: [insert your email address]
Website: www.mcculloughfurniture.co.uk

1. Information We Collect

We may collect the following information when you use our website or contact us:

Your name
Your email address
Your phone number, if provided
Your billing and delivery address
Order details, including products purchased
Payment-related information, processed securely by third-party payment providers
Any message or enquiry you send to us
Newsletter sign-up details, if you choose to subscribe
Website usage information, including cookies and analytics data

We do not normally collect sensitive personal information.

2. How We Use Your Information

We use your personal information to:

Process and fulfil your orders
Arrange delivery of purchased items
Respond to enquiries
Provide customer support
Send order updates
Manage personalised or custom orders
Keep basic business, tax, and accounting records
Improve our website and services
Send newsletters or product updates, only where you have chosen to receive them

We will not sell your personal information to third parties.

3. Lawful Basis for Using Your Information

Under UK data protection law, we must have a lawful reason for using your personal information.

We may use your information because:

It is necessary to fulfil a contract with you, for example when you place an order
We have a legal obligation, for example keeping business and tax records
We have a legitimate interest, for example responding to enquiries and improving our service
You have given consent, for example signing up to receive newsletters

You can withdraw your consent to marketing emails at any time.

4. Payments

Payments made through our website are processed securely by third-party payment providers such as Squarespace Payments, Stripe, PayPal, Apple Pay, or other payment services used on the site.

We do not store your full card details.

5. Sharing Your Information

We only share your personal information where necessary to run the business and provide our service.

This may include sharing information with:

Payment processors
Delivery and courier companies
Website and e-commerce service providers, including Squarespace
Email/newsletter service providers, if used
Accountants or professional advisers
Legal or regulatory authorities, if required by law

We do not sell your data or share it with third parties for their own marketing purposes.

6. International Orders

If you place an order from outside the United Kingdom, we may need to share your delivery details with couriers, postal services, customs authorities, or delivery partners in your country.

Customers outside the UK may be responsible for import duties, taxes, customs charges, or local handling fees unless otherwise stated at checkout or in the product information.

7. How Long We Keep Your Information

We only keep your personal information for as long as necessary.

Order and transaction records may be kept for accounting, tax, legal, and business record purposes. Enquiry emails may be kept for a reasonable period so we can respond properly and maintain customer service records.

Newsletter information is kept until you unsubscribe or ask us to remove it.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to help the site work properly, improve your browsing experience, understand how visitors use the site, and support marketing or analytics.

Some cookies are essential for the website to function, such as basket and checkout features. Other cookies, such as analytics or advertising cookies, may require your consent.

You can manage cookies through your browser settings or through any cookie banner or cookie preferences tool shown on the website. The ICO says non-essential cookies, including advertising and some analytics cookies, generally need clear consent.

9. Newsletter and Marketing

If you sign up to our newsletter, we may use your email address to send occasional updates about new work, products, events, offers, or news from the workshop.

You can unsubscribe at any time by using the unsubscribe link in the email or by contacting us directly.

We will not add you to our mailing list unless you have chosen to sign up or have otherwise given appropriate permission.

10. How We Protect Your Information

We take reasonable steps to keep your personal information secure and to prevent unauthorised access, loss, misuse, or disclosure.

Our website is hosted by Squarespace, and payments are processed through secure third-party payment providers. Access to customer information is limited to those who need it to process orders, respond to enquiries, or run the business.

11. Your Rights

Under UK data protection law, you have rights over your personal information. These may include the right to:

Ask for a copy of the personal information we hold about you
Ask us to correct inaccurate information
Ask us to delete your information, where applicable
Object to or restrict certain uses of your information
Withdraw consent for marketing communications
Complain to the Information Commissioner’s Office if you are unhappy with how your information is handled

The ICO says privacy notices should explain people’s rights, including access, correction, deletion, objection, restriction, and data portability where applicable.

12. Contact Us

If you have any questions about this privacy policy or how your personal information is used, please contact: